Customer Relationship Management

Take hold of your customer relationships from start to finish, using the Hop CRM feature. Use this tool to do everything from sending out your confirmation booking email, to managing your relationship with last month’s corporate leads.

 

We don’t need to tell you how crucial your relationship is with your customer but what we can tell you, is there is an easier way to communicate with them and store sensitive customer data. Using the Hop CRM feature will allow you to handle customer details securely and target customers for repeat business.

CRM

PMS

Booking Engine

Channel Manager

EPoS Integration

Event Management

Cloud Based

Front Desk

Central Reservation System

Revenue Management

Reporting

Features
  • An easy to understand CRM dashboard
  • Store, manage and follow up with your leads easily
  • Send marketing campaign emails and track conversion
  • Analyse your campaign reports to make the most of your efforts
  • Store and communicate with corporate leads
  • Log any offline campaigns you run, to ensure you effectively measure ROI
  • Log useful notes on customers, allowing you to give the best experience possible
Benefits
  • All your CRM needs in one place
  • Measure the success of email campaigns and make informed decisions
  • Harness customer data, simply and securely
  • Build campaigns to ensure you keep and retain vital corporate guests
  • Structured to allow you to store customer data inline with GDPR regulations

Revenue Management

Monitor and report on your operations, in real-time
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Housekeeping & Maintenance

Know the status of each room
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24/7 Support

Day and night get the support you need for your business
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