The Bedford & Hop Software
The Bedford Townhouse and Café is a stunning little gem in the heart of Limerick, Ireland.
Opening its doors in late 2018, the tastefully decorated Georgian townhouse offers 12 individually designed bedrooms, a classic café and a lovely rooftop garden.
The Bedford was founded by Peter and Denise Brazil and in opening the Townhouse one of their key areas of focus was sourcing reliable hotel software.
Client:The Bedford Hotel
Date:June 15, 2019
Denise – and her team of 8 – introduced the Hop platform into their business almost a year ago and have benefited most from “bundling the PMS, booking engine and channel manager together, all in one place”.
“Hop are an agile and responsive provider that puts their customers at the centre of what they deliver”
Denise Brazil, General Manager of The Bedford
One of the key factors for deciding to implement Hop Software was “ the frequency of product releases and the fact that we could input directly into the software upgrades”.
Hop is continually working with clients to improve their software and develop features to help customers make the most of the platform.
Denise values the management reports – particularly the rate plan and occupancy report. She explains: “from a management point of view these are key to our operations…the reporting allows us to track easily how our business is performing on a day to day basis”.
The business also makes the most of the Hop platform being cloud-based; “The fact that Hop is a cloud-based tool makes mobile accessibility a key benefit to being able to manage the business remotely when needed”.