The Bedford & Hop Software

Success Story

The Bedford Townhouse and Café is a stunning little gem in the heart of Limerick, Ireland. 

Opening its doors in late 2018, the tastefully decorated Georgian townhouse offers 12 individually designed bedrooms, a classic café and a lovely rooftop garden.

The Bedford was founded by Peter and Denise Brazil and in opening the Townhouse one of their key areas of focus was sourcing reliable hotel software.

Client:
The Bedford Hotel
Date:
June 15, 2019
Location
Ireland
There was no property management system in place and the service was put to tender. Denise, General Manager of The Bedford has worked in the hospitality industry for over a decade and knows only too well how crucial it is to get the right software for your establishment. Having worked with several systems in the past, it was important for her to find something that was “easy to use” and provided “sophisticated reporting”.

Denise – and her team of 8 – introduced the Hop platform into their business almost a year ago and have benefited most from “bundling the PMS, booking engine and channel manager together, all in one place”.

“Hop are an agile and responsive provider that puts their customers at the centre of what they deliver”

Denise Brazil, General Manager of The Bedford

One of the key factors for deciding to implement Hop Software was “ the frequency of product releases and the fact that we could input directly into the software upgrades”.

Hop is continually working with clients to improve their software and develop features to help customers make the most of the platform.

Denise values the management reports – particularly the rate plan and occupancy report. She explains: “from a management point of view these are key to our operations…the reporting allows us to track easily how our business is performing on a day to day basis”.

The business also makes the most of the Hop platform being cloud-based; “The fact that Hop is a cloud-based tool makes mobile accessibility a key benefit to being able to manage the business remotely when needed”.

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